Qantas Airways is offering free flights to passengers who were affected by the airline's decision to ground its entire fleet over a labour dispute - the first of a number of measures to regain customer loyalty. 　　 In a statement on Sunday, the company said passengers who were unable to fly last weekend are eligible for a free return economy flight within Australia or to New Zealand. 　　QANTAS Spokesperson, Olivia Wirth: "Clearly we do need to say sorry.We do need to rebuild the loyalty of our passengers back to Qantas. 　　" The initiative will cost the airline about 20 million Australian dollars. Qantas grounded its fleet on October 29 in order to force a resolution to an ongoing dispute with trade unions over pay, conditions, and job security.